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Frequently Asked Questions?

  • How do I increase my line of credit?
  • How do I close my line of credit?
  • Am I eligible to apply for a Drafty line of credit?
  • Do you run a credit check each time I draw from my line of credit?
  • Do you run a credit check when I apply for a line of credit?
  • How do you calculate the monthly minimum payment amount?
  • How much does a line of credit cost?
  • What is a representative example of a Drafty line of credit?

Line of Credit Eligibility

  • Am I eligible to apply for a Drafty line of credit?
  • Do you run a credit check when I apply for a line of credit?
  • What is a representative example of a Drafty line of credit?
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Using Your Line of Credit

  • How do I increase my line of credit?
  • How do I close my line of credit?
  • Do you run a credit check each time I draw from my line of credit?
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Payments

  • How do you calculate the monthly minimum payment amount?
  • How do I make payments on my line of credit?
  • How do I know what my monthly payment amount will be?
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Customer Service

  • How can I contact you if I have a problem?
  • My account has been suspended. Why has this happened?
  • My information isn't accurate. What do I do?
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Complaints

  • How many complaints have been reported to the FCA in the last reporting period?
  • How can I register a complaint?
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Fraud

  • How do I report fraudulent behaviour?
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